Product Questions

Can I use Kenya Moore Hair Care?

Yes! Kenya Moore Hair Care is for ALL hair types. Our products are focused on repairing dry damaged, and breaking hair. They are over 90% naturally derived and free of harmful ingredients such as
no sulfates (harsh, drying, damaging, aggressive detergents)
no phosphates (form of sulfate)
no mineral oils
no silicones

Our products feature light natural oils from around the world to help replenish and retain moisture in the hair. They are not recommended for oily hair.

I have natural hair, does this work for me?

Kenya Moore Hair Care is perfect for natural hair! The deep fortifying conditioners work to reconstruct the deepest part of the hair shaft for maximum results.

I’m caucasian can it work for me?

Yes! Kenya Moore Hair Care is for ALL hair types. It’s especially great for color treated hair. We do not have harmful or Not recommended for oily hair.

Can I use it on my children?

It’s great for children! Our products are over 90% naturally derived and it’s gentle on hair. We don’t have ingredients that strip the hair or that are harsh on hair. It’s perfect for gentle non abrasive cleansing and conditioning.

Can I use this on colored hair?

Yes! It’s color safe as we do not have harmful sulfates that strip color from hair or strip the moisture.

What is a sulfate? Why are they bad for your hair?

Sulfates are aggressive detergents made of sulfur-containing mineral salts. The most common are Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES).

MORE ABOUT SULFATES

Our skin and hair are part of our natural living ecosystem known as the biome – and sulfates disrupt its delicate balance. Here’s how:

Sulfates wash away the natural anti-microbial peptides, proteins, and water-proofing oils our biomes create. Without these health-preserving substances, our hair and scalp are stripped of vital moisture, exposed to harmful microbes, allergens and environmental pollution and vulnerable to damage, infection and illness.

Sulfates lift the cuticle of the hair. The outermost layer of the hair shaft is a series of hard-shelled, overlapping hair cells called the cuticle. They lay flat, like shingles on a roof. Owing to the reduced surface tension, sulfates work their way under the cuticle, making it lift and buckle. This exposes the cortex of the hair to moisture, which causes frizz, or to arid air that can cause dryness. The compromised cuticle and cortex weakens the entire hair strand, making it dull and prone to damage, breakage and split ends.

Sulfates make your hair take longer to dry.
Sulfates cause scalp irritation.

Since sulfates strip the natural lipids off the scalp, its natural water barrier is broken. Chemicals from products can then permeate the top layers of skin, causing irritation and inflammation. Meanwhile, the underlying layers of skin are exposed to pathogens (disease-causing bacteria) that otherwise wouldn’t be able to get there.
Sulfates cause follicle stress. Each hair follicle is covered by something called a “lipid cap.” Sulfates remove this protective cap, exposing the good microbiota that live within to the atmosphere. Since they are anaerobic, these good bacteria die, and bad bacteria have direct access to a now undefended follicle.

So, you’ve decided to avoid sulfates. But you still have to get clean. Our hair and scalp needs to be washed to stay healthy: When we cleanse, we remove dead skin, sweat, dirt and the excess oil and bacteria we don’t need. Surfactants make this process much more efficient. The good news? There are gentler surfactants available that don’t disrupt your biome. Science has progressed past the harsher chemicals of the 1900s. Now that you know, it’s that simple! Read your labels, and look for truly sulfate-free cleansers that can remove excess dirt and oil, and leave you clean, protected and healthy.

If you are ready to rid your haircare regimen of harmful sulfates, parabens and silicones, try Kenya Moore Hair Care.

DRY, BREAKING AND DAMAGED HAIR

Is it hair loss or breakage?

The first step is to figure out whether it is hair loss or just breakage. If your hair is weak or damaged, there’s a good chance it’s actually breaking, not falling out. To determine the difference, take a close look at your shed hairs. Do the ends look tapered, split or frayed? That’s a sign of hair breakage — and your hair care habits may be to blame.

While those with dry or curly hair are at a higher risk (both hair types tend to be more brittle), breakage can occur on anyone who isn’t treating their hair with kindness. Heat styling, combing hair while wet, wearing tight ponytails and over-processing can weaken the hair shaft and cause it to snap. Sulfates and other aggressive detergents in conventional shampoos can compound the problem by disturbing your biome. They remove your natural protective oils and lift the cuticle, weakening the overall structure of your strands. Treat your hair and scalp a little kinder, and you’ll be on the track to fuller tresses in no time.

Alternately, do you see a little bulb attached to the end of the hair? That tiny bulb is the root – a sign that the hair has fallen out from the follicle. Shedding is part of the natural hair growth cycle ‒ but if it seems like you’re losing more than your fair share, lots of factors may be to blame. Stress, hormones, certain birth control pills, thyroid issues, medications, nutritional deficiencies, autoimmune disorders and good old genetics can all contribute to hair loss. Even skin conditions like psoriasis and dermatitis can interfere with follicular health and hair growth. To get you started on the right solution, speak to your doctor to determine your unique cause of loss.

Ordering

Why is my order on hold?

Orders show “on hold” until they are shipped.

You received my payment why hasn’t my order shipped?

All orders on KenyaMooreHair.com take up to 14 days to receive. Please contact us if you do not receive your order within 14 days.

How is my order shipped?

All orders are currently shipped VIA USPS.COM priority mail.

How do I get in touch with Customer Service?

For the fastest response please email us at orders@kenyamoore.com

Is expedited shipping available?

No, not at this time.

Do you accept refunds?

At this time we do not accept refunds. We are confident you will appreciate our high quality products. However, if there is a problem with your order such as spillage or damage, we are happy to replace those items.

Are larger sizes available?

Not at this time. Most of our products are highly concentrated therefore they should last for a good amount of time before needing to repurchase.

Contact Us

If you have questions about one of our products or a recent order, contact us today via email at orders@kenyamoore.com or by phone at 855-95KENYA.

Vendor Inquiry

We’re always looking for partners that share our passion for health & beauty products. If you are interested in carrying Kenya Moore Haircare products, please fill out the form in the link below and we’ll get in touch with you as soon as we can! We appreciate your interest in partnering with Kenya Moore Haircare!

CLICK HERE to fill out the Vendor Inquiry form.

Return Policy

Returns are not accepted for any Kenya Moore Haircare products. However, if the order you receive is damaged or incorrect, please contact us immediately at support@kenyamoorehair.com and we will gladly work to resolve your issue.

Product Ingredients

MOORE EDGES
Crambe Abyssinica (Abyssinian) Seed Oil, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Limnanthes Alba (Meadowfoam) Seed Oil, Helianthus Annuus Seed Wax, Polyhydroxystearic Acid, Stearyl Behenate, Butyrospermum Parkii (Shea) Butter, Cocos Nucifera (Coconut) Oil, Copernicia Cerifera (Carnauba) Wax, Lauryl Laurate, Daucus Carota Sativa (Carrot) Seed Oil, Dimethiconol Cysteine, Eucalyptus Globulus Leaf Oil, Helianthus Annuus (Sunflower) Seed Extract, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Mentha Piperita Oil, Menthol, Oryza Sativa (Rice) Bran Extract, Rosmarinus Officinalis (Rosemary) Extract, Tocopherol, Tocopheryl Acetate

MOORE HAIR VITAMIN 
Vitamin A, Vitamin C, Vitamin E, Thiamin, Riboflavin, Niacin, Vitamin B6, Folate, Biotin, Pantothenic Acid, Calcium, Iron, Zinc, Copper, MSM, Green Tea Leaf, Inositol, Saw Palmetto, Grape Seed, L-Cysteine, Ginko biloba Leaf, Silica

GROWTH REPAIR SHAMPOO 
Water (Aqua), Sodium Lauroyl Methyl Isethionate, Cocamidopropyl Betaine, Glycerin, Glycol Distearate, Desert Date Fruit Extract, Shikakai Fruit Extract, Gypsophila Paniculata Root Extract, Phyllostachys Edulis (Bamboo) Shoot Water, Avena Sativa (Oat) Extract, Actinidia Chinensis (Kiwi) Fruit Extract, Melia Azadirachta (Neem) Seed Oil, Polyquaternium-10, PEG-150 Pentaerythrityl Tetrastearate, Silk Amino Acids, Fragrance (Parfum), Dehydroacetic Acid, Benzyl Alcohol

GROWTH REPEAR CONDITIONER 
Water (Aqua), Cetearyl Alcohol, Glycerin, Isohexadecane, Isododecane, Stearamidopropyl Dimethylamine, Vitis vinifera Seed Oil, Cetrimonium Chloride, Quaternium-80, Ceteareth-20, Panthenol, Phyllostachys Edulis (Bamboo) Shoot Water Argania Spinosa (Argan) Kernel Oil, Hydrolyzed Keratin, Fragrance (Parfum), Citric Acid, Dehydroacetic Acid, Benzyl Alcohol

RESTORATIVE GROWTH MASK 
Water (Aqua), Cetearyl Alcohol, Stearamidopropyl Dimethylamine, Glycerin, Cetyl Esters, Cocos Nucifera (Coconut) Oil, Isohexadecane, Isododecane, Citric Acid, Fragrance (Parfum), Argania Spinosa (Argan) Kernel Oil, Helianthus Annuus Seed Oil, Prunus Armeniaca Kernel Oil, Behentrimonium Methosulfate, Phyllostachys Edulis (Bamboo) Shoot Water, Hydrolyzed Silk Protein, Vegetable Protein, Butyrospermum Parkii (Shea Butter), Panthenol, Cetrimonium Chloride, Ceteareth-20, Quarternium-80, Kukui Nut Oil, Gardenia Tahitensis Flower Extract, Dehydroacetic Acid, Benzyl Alcohol

GROWTH SERUM 
Isododecane, Olea Europaea Fruit Oil, Vitis Vinifera Seed Oil, Ethylene/Propylene/Styrene Copolymer, C12-15 Alkyl Benzoate, Argania Spinosa, Kernel Oil, Gardenia Tahitensis Flower Extract, Prunus Insititia Seed Oil, Rose Hip Oil, Fragrance (Parfum), Melia Azadirachta Seed Oil, Camelina Sativa Seed Oil, Tocopheryl Acetate, Butylene/Ethylene/Styrene Copolymer, BHT

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